Terms of service.

Shiftly is operated by Seedcraft Ventures Ltd, a company registered in Scotland. References to “Shiftly”, “we”, “us”, or “our” throughout these terms refer to Seedcraft Ventures Ltd trading as Shiftly.

Shiftly is a staff scheduling tool for hospitality and retail businesses in the UK. It generates fair, balanced rotas using a deterministic constraint satisfaction solver — the same kind of maths used for airline crew scheduling. You configure your staff, shifts, and fairness rules, and Shiftly does the assembly.

Shiftly is built around a core commitment: no AI. The scheduling engine is mathematically deterministic. There is no machine learning model that learns from your data, ours or anyone else's. See our Privacy Policy for the full data commitment.

Shiftly is an independent product built and maintained by a small team. The service is provided as-is, with no uptime guarantees, and may evolve as we learn what users need.

• Age. You must be at least 18 years old to create a Shiftly account. If you're acting on behalf of a business, you confirm you have authority to bind that business to these terms.
• Accuracy. Please provide accurate information when registering. Your business details should match the entity actually using the service.
• Security. You're responsible for keeping your credentials secure and for the actions taken under your account. If you think your account has been compromised, tell us immediately.
• One business per account. Each Shiftly account is for one business. You can manage multiple teams or sections within it, but separate businesses need separate accounts.
• Cancellation. You can cancel and delete your account at any time from your settings. We delete your data within 30 days, subject to the retention exceptions in our Privacy Policy.

Your business data is yours. You retain full ownership of everything you create and save in Shiftly, including staff records, rotas, rules, and reports. We don't claim any rights over it.

By using Shiftly, you grant us a limited, non-exclusive, royalty-free licence to store, display, and process your data solely for the purpose of operating the service. This licence ends when you delete the data or close your account.

When you add staff data to Shiftly, you become the data controller for that data. Shiftly acts as the processor on your behalf. This means you're responsible for:

• Having a lawful basis to process staff data (typically the employment contract).
• Telling your staff that you use Shiftly and what data you're processing about them.
• Responding to any data access, correction, or deletion requests from your staff.
• Ensuring staff under 18 are added in a manner that complies with UK employment and data protection law.

We have a Data Processing Agreement (DPA) available on request that sets out our obligations to you as a processor.

Shiftly is offered on a paid subscription. Pricing, including any free trial period, is shown on our pricing page. By subscribing, you authorise us to charge your chosen payment method on a recurring basis until you cancel.

• Free trial. If a free trial is offered, you can cancel any time during the trial without being charged. We'll email you a reminder before the trial ends.
• Renewals. Subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel beforehand.
• Price changes. If we change the price of an existing subscription, we'll give you at least 30 days' notice by email. You can cancel before the new price applies.
• Cancellation. You can cancel any time from your account settings. You'll keep access until the end of your current billing period. We don't offer pro-rata refunds for partial periods.
• Lifetime Deals. If you purchased a Lifetime Deal, your access is one-time and non-refundable after 14 days, but you'll receive every feature and update for as long as Shiftly continues to operate.
• Failed payments. If a payment fails, we'll retry over a few days and email you. If we can't collect, your account may be downgraded or paused until payment is up to date.

All payments are processed by Stripe. We never see or store your card details.

The following are not permitted on Shiftly under any circumstances:

• Illegal use. Anything that violates UK law or the laws of your jurisdiction, including using Shiftly to roster staff in breach of working time or minimum wage rules.
• Unauthorised data. Adding personal data about people who haven't agreed to be your employees, contractors, or volunteers, or for whom you don't have a lawful basis to process data.
• Service abuse. Reverse engineering, scraping, automated mass-querying, attempting to bypass rate limits, or otherwise using Shiftly in ways it wasn't designed for.
• Security attacks. Probing, scanning, or testing the vulnerability of any system or network without our written permission.
• Sharing access. Selling, renting, or sublicensing your account credentials to third parties.
• Resale. Reselling Shiftly or building a competing scheduling product on top of it.

Violations may result in account suspension or permanent termination, without notice in serious cases.

We work hard to keep Shiftly running smoothly, but the service is provided “as is” and “as available”. We don't guarantee uninterrupted access. There will be times we need to perform maintenance, fix issues, or respond to outages from our infrastructure providers.

If we ever shut down Shiftly entirely, we'll give at least 30 days' notice and provide a way to export your data.

The Shiftly name, logo, design, code, and any original content we create are owned by Seedcraft Ventures Ltd and protected by copyright and other intellectual property laws.

You may not copy, reproduce, or create derivative works from Shiftly's design or interface without our written permission. Linking to Shiftly is fine and encouraged.

Shiftly is a tool that helps you produce schedules. You remain responsible for the rotas you publish and for compliance with employment, working time, minimum wage, and data protection law.

To the fullest extent permitted by law, Seedcraft Ventures Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of Shiftly.

Our total liability for any claim shall not exceed the greater of the amount you paid us in the 12 months prior to the event giving rise to the claim, or £100.

Nothing in these terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law.

You can stop using Shiftly and delete your account at any time, no explanation needed.

We may suspend or terminate your access if you violate these terms, fail to pay, or use Shiftly in a way that risks harm to us or other users. In serious cases (illegal use, security threats), we may act without warning. In less serious cases, we'll try to contact you first.

If your account is terminated for a breach, no refunds will be issued.

When we make material changes (anything that affects your rights or obligations), we'll notify active users by email before the change takes effect. Minor updates will just show a new “last updated” date.

Continuing to use Shiftly after a change takes effect means you accept the updated terms. If you disagree with a change, you can close your account before it applies.

These terms are governed by the laws of Scotland. Any disputes arising from them shall be subject to the exclusive jurisdiction of the Scottish courts, without prejudice to your rights as a consumer under the laws of your own country.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.