Help and FAQ
Quick answers to the things people ask most. Need something else? Email support@shiftly.so and a real person will help.
Getting started
What is Shiftly?
Shiftly builds staff rotas for you. You tell it your opening hours, your team and your shifts, and it works out a fair rota in seconds. Your team see it and set when they can work from their own phone.
How do I set up?
Sign up, then the setup helper asks you a few simple things: your venue name, when you open, your team, and the fewest people you need on. That is enough to build your first rota.
How does my team join?
Share your join code. Your team download the Shiftly Team app, enter the code, pick their name, and set their own availability. You do not add their phone or email by hand.
For staff
How do I see my shifts?
Open the Shiftly Team app. Your rota shows as soon as your manager publishes it, and you get a message when it changes.
How do I set when I can work?
In the app, set the days and times you are free. Your manager sees this when they build the rota.
How do I book time off or swap a shift?
In the app you can ask for time off or a day off, and you can swap a shift or ask a teammate to cover. Your manager gets the request and you hear back in the app.
Plans and billing
How much does Shiftly cost?
There are two plans. Manual is £49 a month and builds your rotas for you. Companion is £59 a month and adds an assistant you can talk to in plain words to build, cost and manage your rotas. Staff places are unlimited on both.
Is there a free trial?
Yes. You get 7 days free to try it, no card needed to start. You only pay if you carry on after the trial.
How do I cancel?
You can cancel any time from your billing settings, or email support@shiftly.so and we will sort it. There is no long contract.
Your data and account
How do I delete my account and data?
You can delete your Shiftly account and all its data at any time. This cannot be undone.
- In the app: open your profile, choose Delete account, and confirm.
- On the web: go to shiftly.so/delete-account, sign in with the account you want to remove, and confirm.
- By email: write to support@shiftly.so and we will delete it for you.
Deleting removes your login, your business, teams, staff, shifts and rotas, time-off requests, notifications, and cancels any active plan.
Where is my data kept?
Your data is kept securely and only used to run Shiftly for you. See our Privacy Policy for the detail.
I need help with something else.
Email support@shiftly.so any time and a real person will help.